General FAQs
What skin types are your products suitable for?
Our products are designed for all skin types, with a special focus on the unique needs of melanin-rich skin.
Are your products safe for sensitive or acne-prone skin?
Yes. Our formulas are created to be gentle and supportive, even for sensitive and acne-prone complexions.
Do your products work for melanin-rich/deeper complexions?
Absolutely—that’s our mission. Every product is crafted with melanin-rich skin in mind, from light to deep tones.
Are your products cruelty-free and vegan?
Yes. We never test on animals, and our products are 100% vegan.
Where are your products made?
Our skincare is proudly manufactured in a safe, professional cosmetic lab located in Florida, USA.
Are your products dermatologist-tested or clinically tested?
While our products are not clinical, they do undergo rigorous stability and safety testing to ensure quality and effectiveness.
Usage & Ingredients
Do your products contain parabens, sulfates, or artificial fragrances?
No. We avoid harsh additives and focus on clean, skin-loving ingredients.
Are your products safe during pregnancy or breastfeeding?
We know how important it is to feel confident in your skincare during this time. While our formulas are created with gentle, clean ingredients, every pregnancy and body is unique. For your safety, we always recommend consulting with your doctor or healthcare provider before introducing new products into your routine.
Do I need to patch test before use?
Yes—we always recommend patch testing before using any new skincare product to ensure compatibility with your skin.
Orders & Shipping
How long will my order take to ship?
Orders typically ship within 3–5 business days. You’ll receive a confirmation email once your order is on the way.
Do you offer international shipping?
Not yet, but we’re working to make it available in the future.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number by email.
Do you accept returns or exchanges?
Yes. We offer a 30-day return policy from the day you receive your order. To start a return, email us at hello@blacque.store
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What if my package arrives damaged?
Please email us at hello@blacque.store right away, and we’ll make it right.
Brand & Community
What makes your brand different?
Blacque was created to celebrate and prioritize melanin-rich skin. Every formula is thoughtfully developed to support, protect, and highlight the beauty of deeper skin tones.
Do you have a rewards or loyalty program?
Not yet—but it’s coming soon! Stay tuned for updates.
How can I stay updated on new product launches?
Join our Blacque List by adding your email at the bottom of our website to be the first to know about new drops, special offers, and community updates.